Knowledge Graph — Coursera Notes › Academic disciplines › Computer Science / Information Technology › Artificial Intelligence
Conversational AI
concept · part of Artificial Intelligence
Conversational AI refers to artificial intelligence systems designed to engage in natural language dialogue with users, encompassing technologies like chatbots and virtual assistants. These systems leverage natural language processing (NLP) and machine learning to understand, process, and generate human-like responses, enabling interactive communication. They are widely used in customer service, virtual assistants (e.g., Google Assistant), and various applications requiring human-computer interaction. As a subset of Artificial Intelligence, Conversational AI focuses on dialogue-based interactions, distinguishing it from other AI forms. It relates closely to Chatbots (a specific implementation) and Multi-Turn Prompting (a technique for managing extended conversations), while its children include Google Assistant, Chatbots, and Customer service applications.
Inside Conversational AI (3)
- Customer Service Chatbots — Using chatbots and virtual assistants powered by LLMs for FAQs and troubleshooting in customer service contexts.
- Chatbots — A type of AI-powered application for conversational interaction.
- Google Assistant — A personal assistant service by Google that uses natural language processing to answer questions and perform tasks.
Connections
- Related to Chatbots
- Related to Multi-Turn Prompting
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